At CocoPalm Collective, we’re here to help with any questions, concerns, or support you may need.

How to Reach Us

For all inquiries, please contact us via email at contactcocopalmcollective@gmail.com

We aim to respond to all inquiries within 2-3 business days.

Customer Support Topics

You can reach out to us for assistance with:

  • Order status and tracking
  • Returns and refunds
  • Product questions
  • Shipping inquiries
  • General support

Business Hours

Our customer support team is available during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday & Holidays: Closed

Messages received outside of business hours will be responded to on the next business day.

Important Notes

If you’re contacting us about an order, please include your order number and a brief description to help us assist you faster.

Response times may be slightly longer during high-volume periods

Our Committment

We are committed to providing timely and helpful support to ensure you have the best possible experience with CocoPalm Collective.

Follow Along

Stay connected and see new pieces, coastal inspiration, and behind-the-scenes moments.

Instagram: @shopcocopalm
Tik Tok: @shopcocopalm

Have a question or need assistance with an order? We’d love to hear from you.

Please fill out the contact form below or reach out by email. All inquiries are handled personally to ensure a personal and genuine response — please allow up to 24–48 hours for a reply.