Frequently Asked Questions
How can we help?
Feel free to browse all of our questions and answers, if you can't find what you're looking for contact us at contactcocopalmcollective@gmail.com. Our customer support team is happy to help!
Our Jewelry
What materials are your jewelry made of?
Our necklaces feature high-quality glass and crystal beads hand-strung on flexible, water-friendly nylon monofilament for a lightweight, floating feel. Key components use 18k gold PVD-coated stainless steel for durability and tarnish resistance, with small 18k gold-plated brass elements used in functional areas. Some designs also include natural shell charms or 18k gold PVD stainless steel pendants.
To learn more, visit our Materials Philosophy page.
How long will my jewelry last?
CocoPalm jewelry is designed for everyday wear and built to last for years with no special care required. High-performance, water-friendly materials such as glass beads, crystal pearls, and nylon monofilament maintain their beauty over time, while small 18k gold PVD and plated accents may develop subtle wear, adding character without compromising durability.
Will the gold fade or tarnish?
We use 18k gold PVD-coated stainless steel for tarnish resistance and long-term wear.
Small accents made from 18k gold-plated brass are used sparingly and may naturally show subtle signs of wear over time with daily use. This is normal and part of the jewelry’s lived-in character.
How do your necklaces fit?
Sizing details and length information are listed on each product page. Our necklaces are designed to have a fixed length for optimal wear and comfort.
If you have any questions about sizing or how the necklace will sit, feel free to reach out—we’re happy to help.
How should I store my necklace?
To maintain the smooth shape of your necklace, we recommend storing it hanging when possible. This helps prevent slight curvature from the nylon’s natural memory.