Contact information
Contact Information
At CocoPalm Collective, we’re here to help with any questions, concerns, or support you may need.
How to Reach Us
For all inquiries, please contact us via email at contactcocopalmcollective@gmail.com
We aim to respond to all inquiries within 2-3 business days.
Customer Support Topics
You can reach out to us for assistance with:
- Order status and tracking
- Returns and refunds
- Product questions
- Shipping inquiries
- General support
Business Hours
Our customer support team is available during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday & Holidays: Closed
Messages received outside of business hours will be responded to on the next business day.
Important Notes
- If you’re contacting us about an order, please include your order number and a brief description to help us assist you faster.
- Response times may be slightly longer during high-volume periods
Our Commitment
We are committed to providing timely and helpful support to ensure you have the best possible experience with CocoPalm Collective.