Refund policy

Return & Refund Policy

Return Eligibility

We accept returns within 30 days of delivery. All returned items must meet the conditions outlined below.

To be eligible for a return, items must be:

• Unused, unworn, and in original condition

• Returned in original packaging

• Accompanied by proof of purchase

Returns that do not meet these conditions may not be eligible for a refund.

Return Shipping Cost

Customers are responsible for return shipping costs and must provide a valid tracking number as proof of return.

Return shipping costs will only be covered if the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original method of payment. Refund amounts will reflect any promotional discounts applied at the time of purchase.

Please allow 2–7 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

We do not offer exchanges at this time.

Final Sale Items

Items marked Final Sale are not eligible for return or exchange.

Initiate a Return

To request a return, please contact us at contactcocopalmcollective@gmail.com

Include the following information:

• Your order number
• Reason for the return

Our team will guide you through the next steps.

Questions

If you have any questions about shipping, returns, or care, feel free to reach out — we’re always happy to help.